Credit Card Funds Capture

When you place an order on our website, funding from your credit card comes to us pending capture and settlement. We verify that we have products in our stock or in our manufacturers warehouses. Once stock is confirmed, your order is processed and it is at this point that funds from your card are captured (see "Full Credit Card Process" below)


-Shipment of products usually occurs within 2 business days. You may request a refund at any time for products that have not shipped. See refund policy and shipping policy for more information.


When an order is placed on our website, our credit card processing company sends us a notification that funds are available on your card. Funds in the amount of the order total are FROZEN until we either, “Capture” or “Void” the transaction. If we “Capture” then your card is officially charged and the money is deposited into our account. If we “Void” the transaction, your card is not charged. When a void takes place our processing company sends a message to the cardholders issuing bank requesting that the funds be unfrozen. This process typically takes 3-4 business days, but can take up to 30 days depending on the cardholders bank. If funds have been “Captured” and a refund is requested, the refund process takes 4-7 days depending on the cardholders bank. Please contact your bank for additional information.

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