How can I get the right fit with my shoes?

Every shoe is designed differently so finding that one perfect size can be frustratingly difficult. However, we've found a few simple tricks to guarantee a great fit each time. Check out our Fitting Guide for more info.

How long will it take my order to get to me?

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Check out our shipping page for more info.

What is your shipping policy?

We offer free shipping on orders over $50 in the lower 48 United States.

Orders in which shipment is for military APO, Alaska, Hawaii, and any other destination other than the US lower contiguous 48 will incur an additional credit card charge for the difference in actual shipping
charges in excess to the rate selected when checking out.

For information on shipping rates and more about our shipping policy, check out our Shipping page.

What shipping carriers do you use?

We use UPS Ground as our main shipping carrier. We also offer 3 DAy and 2 Day Air via UPS. You can also choose to have your products delivered to the store for free pickup.

Do you ship internationally?

We currently do not offer international shipping. But never say never, that could one day change.

What are your store hours?

Our store is located in Idaho Falls, ID.

Hours of Operation:

Mon. - Fri. 10 am - 7 pm

Sat. 10 am - 6 pm

Closed Sunday

Can I return my product?

We always aim to make sure our customers love our products, but if you need to return an order, we're happy to help. Just check out our Returns page or you can call or email us directly.

*Be aware that all clearance sales are final and no returns will be accepted.

Do you price match?

We will price match a product on our website up to 15% off the retail price. Certain restrictions apply. See our price match page for more info.

How do I schedule a visit from the Shoemobile?

You can schedule a visit from our Shoemobile by calling our store at (208) 522-9545 or by visiting our Shoemobile page and filling out the form.

Do you do shoe repair?

We offer minor shoe repair in our store in Idaho Falls, ID. Prices will vary depending on the needed repair. Check out our repair page for more info.