If you have a question or concern about a product in which a warranty evaluation needs to take place, please:
1. Review warranty listed below
FOOTWEAR OUTFITTERS honors all manufacturer warranties and as such all products we sell are guaranteed to be free from defects in workmanship and materials for 6-12 months, depending on brand. Most brands pro-rate shoes based upon wear and tear. This warranty only applies if the boots are properly cared for with a recommended care product. FOOTWEAR OUTFITTERS recommends treatment and conditioning to be done on a monthly or on an as needed basis (whichever comes first). Petroleum-based, mink, and bee oil/pastes are not recommended for dry tanned, glue-on soles, but work great on welted products. FOOTWEAR OUTFITTERS may make suggestions concerning product selection, fit and size, and/or care products however, the customer is ultimately responsible for the product(s) he/ she chooses to purchase. Exclusive remedy for breach of such warranties is repair or replacement of the product. If product(s) purchased in our store, is in need of repair or replacement due to defect in workmanship or materials, simply return them with proof of purchase to FOOTWEAR OUTFITTERS. A reasonable and fair adjustment in the form of a store credit or exchange will take place. IN ADDITION, FOOTWEAR OUTFITTERS will take care of stitching on the uppers, worn eyelets/ hooks, laces, waterproofing treatment and/or conditioning for all products we sell FREE OF CHARGE for as long as the customer owns the product.
*SOME BRANDS REQUIRE US TO HAVE THE CONSUMER DEAL DIRECTLY WITH THE MANUFACTURER. OTHERS REQUIRE US TO SEND IN PRODUCTS FOR AN EVALUATION BEFORE CREDIT IS GIVEN. THIS MEANS REPLACEMENT MAY NOT TAKE PLACE THE DAY WE RECEIVE YOUR SHOES. FOOTWEAR OUTFITTERS RESERVES THE RIGHT TO SEND ANY DEFECTIVE ITEM TO THE MANUFACTURER FOR EVALUATION BEFORE AN EXCHANGE OR STORE CREDIT TAKES PLACE. REPAIR MAY TAKE THE PLACE OF REPLACEMENT ON ANY DEFECT AT ANY TIME AT THE DISCRETION OF FOOTWEAR OUTFITTERS OR EACH INDIVIDUAL MANUFACTURER.
*Note: Warranty does not start over if a product is replaced. Mail order customers are responsible for return shipping costs.
LIMITATIONS ON WARRANTY:
The warranty set forth above does not apply to wear and tear and/or damage resulting from jobsite conditions. Furthermore, warranty does not apply to damage that occurs as a result of abuse, negligence, improper repairs, alterations, manner in which a person walks, custom built boot modifications performed by another party, inadequate fit and/or if the products, purchased from FOOTWEAR OUTFITTERS, are used other than in the manner intended. Safety-toe boots or shoes are prone to cut or tear at the tip if bumped on another object because there is no give or flexibility to the toe itself. The safety-toe may show through immediately if one bumps an object or drags the boot on an abrasive surface, which is considered to be an issue of wear, not a defect. FOOTWEAR OUTFITTERS stocks “Boot Bumpers” and other products (we provide a free service using shoe-goo) that can be added to the tips of the boots which helps extend the life of the boot. Due to friction, linings in shoes or boots, especially pull-on type boots due tend to wear out at the base of the heel sooner than the rest of the boot. This is also an issue of wear, not a defect, and can be fixed the customers cost at the discretion of FOOTWEAR OUTFITTERS. There are no other warranties that extend beyond the description on the face hereof. Mountaineering, hiking, alpine skiing, parachuting and other similar activities for which you may choose to use boots or shoes, purchased from FOOTWEAR OUTFITTERS, may involve risk of serious injury. FOOTWEAR OUTFITTERS shall not be liable for any special, indirect, incidental or consequential losses or damages or personal injury in connection with the use of boots or shoes purchased from our store for any reason, including custom orthopedic work of any kind. Some states do now allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
EXCEPT FOR THE WARRANTY SET FORTH ABOVE, FOOTWEAR OUTFITTERS, HEREBY DISCLAIMS AND EXCLUDES ALL OTHER WARRANTIES, VERBAL OR WRITTEN, EXPRESS OR IMPLIED BY STATE LAW, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
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p.s. We put the "FIT" in Footwear Outfitters & encourage you to “Get a Grip, Get Out...fitted & Take a Hike” ™ 😊